Now Hiring: Customer Service Representative

Job Summary:

Kelly Services is looking for a customer service agent to process and enter data in an accurate and timely manner, maintaining effective customer, sales and field service employee relationships. This is a first shift role paying $18 an hour.

Key Responsibilities:

• Strive for customer satisfaction by resolving issues in the most efficient and effective manner.

• Answer incoming customer service tickets, phone calls, and Teams messages, courteously and consistently using established guidelines.

• Respond to requests from customers, sales reps, and service reps.

• Collaborate with other departments to resolve customer issues and align with customers' needs and requests.

• Maintain appropriate records and documentation in our ERP System.

• Act as an Account advocate by managing and overseeing inquiries that require concierge handling.

• Communicate proactively with customers to keep them aware of updates, changes, delays, and other information deemed important to them.

• Investigate and resolve billing concerns by tracing shipments, researching price differences, and entering credit memos for approval, quoting special parts prices and following up on credit hold orders.

Qualifications:

• High School Diploma or GED required, Associates Degree in Business or related field preferred.

• 2+ years of previous customer service experience, preferably in manufacturing and/or installation/maintenance/repair environment.

• Ticketing system experience, a plus. ERP experience, a plus, including quoting, order entry, and returns.

• Customer Focus and Detail Orientated.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment\_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.