RH
Description
About the Role
Robert Half is partnering with a growing construction company seeking a Client Services Associate with strong experience in customer service and construction operations support. This role serves as a key point of contact for clients, ensuring timely communication, accurate order and project updates, and a high level of service throughout the customer lifecycle.
The ideal candidate is highly responsive, detail-oriented, and experienced working in a construction environment where coordinating orders, resolving issues, and maintaining strong client relationships are essential.
Key Responsibilities
Serve as the primary point of contact for clients regarding order status, project updates, service requests, and general inquiries
Respond to incoming phone calls and emails in a timely, professional manner while providing accurate information and updates
Provide proactive communication to clients regarding order tracking, delivery timelines, material availability, and project progress
Coordinate with internal departments (operations, sales, procurement, and project management) to ensure client needs are met
Research and resolve client issues related to orders, billing discrepancies, service delays, or product availability
Maintain accurate records of all client interactions, service requests, and order updates in CRM or ERP systems
Assist with processing and tracking purchase orders, change orders, and related documentation
Monitor open orders and ensure clients receive timely status updates throughout the lifecycle of each project
Support scheduling and coordination of deliveries, installations, or service timelines as needed
Identify service gaps or recurring issues and escalate appropriately to ensure client satisfaction
Collaborate cross-functionally to ensure smooth communication between field teams, vendors, and customers
Support reporting and data entry related to client activity, order status, and service metrics
Requirements
Qualifications
2+ years of experience in Client Services, Customer Service, Operations Support, or Administrative roles within the construction industry
Strong understanding of construction workflows, order processes, and project coordination
Experience managing high-volume client communication via phone and email
Proven ability to handle order status inquiries, issue resolution, and customer follow-up from start to finish
Familiarity with construction terminology such as RFIs, submittals, purchase orders, and change orders preferred
Proficiency in Microsoft Office Suite (Excel, Outlook, Word)
Experience with CRM or ERP systems (Procore, Sage, or similar platforms a plus)
Strong communication and relationship-building skills with a customer-first mindset
Highly organized with excellent attention to detail and follow-through
Ability to multitask and prioritize in a fast-paced environment
Preferred Qualifications
Experience supporting commercial or residential construction projects
Background in logistics, dispatch, or field coordination
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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