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Kinetic, a business unit of Uniti (http://www.uniti.com/) (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U.S. Additional information about Kinetic is available at www.GoKinetic.com
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About the Role:
The SMB Care Representative handles inbound calls in a call center environment on a variety of subjects. _**This position can be filled remotely anywhere within the country._**
What You'll Do:
Resolve customer inquiries, billing issues and product/service concerns
Explain and save products and services to existing customers
Access and update customer accounts through computer-based systems with the customer on the phone
Gains and maintains product/service knowledge, working knowledge of telephony technology and industry updates
Utilize systematic resources as needed to perform tasks
Other duties as assigned
Do You Have?
Good telephone communication skills and customer interface ability
Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player, and defuse difficult situations
PC skills (Windows), 10-key and keyboarding skills
The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry
Ability to work a schedule from 8:00 am - 6:00 pm ET Monday - Friday (overtime may be required)
Even Better:
At least 1 year of call center experience, preferably in the telecommunications industry
Relevant systems knowledge
Bilingual (Spanish/English) skills are a plus
Sales experience is a plus
Minimum Requirements:
High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate.
The compensation range for this position is from $14.57/hr - $16.78/hr.
Physical Tasks - Sitting and Stationary: 67-100% | Carrying: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%
Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33%| Peripheral Vision: Occasionally: 0-33%
Equipment Used in Job Performance : Computer, Printer, Telephone, Basic Office Supplies
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Our Benefits:
Medical, Dental, Vision Insurance Plans
401K Plan
Health & Flexible Savings Account
Life and AD&D, Spousal Life, Child Life Insurance Plans
Educational Assistance Plan
Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti's network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@uniti.com as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements.
Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.
Job Details
Job Family Customer Service
Job Function Residential Call Center
Pay Type Hourly