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Become a part of our caring community
Humana is looking for Inbound Contact Center Representatives to support Medicare beneficiaries with inquiries related to GLP‑1 medications. As an Inbound Contacts Representative, you will represent us by addressing incoming telephone calls. You will deliver compassionate, accurate, and assistance to beneficiaries navigating this new program in a call center environment.
As an Inbound Contact Representative 2 you will:
Handle inbound calls from Medicare beneficiaries regarding prescription drug coverage and eligibility.
Address complex benefit questions, resolve issues, and provide empathetic support.
Record details of inquiries, comments, complaints, and transactions in the system.
Escalate unresolved or pending complaints following department policy.
Work within defined parameters while exercising discretion in prioritizing tasks.
Maintain compliance with CMS guidelines and Humana policies.
Deliver excellent customer service with sensitivity and compassion.
Use your skills to make an impact
Required Qualifications:
MUST reside within 50 miles of the following Humana location: 101 E. Main St, Louisville, KY 40202.
3+ years of customer service experience.
Prior experience managing multiple or competing priorities, including use of multiple computer applications simultaneously.
Preferred Qualifications
Associate or Bachelor's Degree
Previous inbound call center or related customer service experience
Knowledge of Medicare, and/or prescription drug coverage.
Proficiency with Microsoft Office (Outlook, Teams etc.)
Required Work Schedule:
Training:
This will be an in-office training at Louisville Waterside/Clocktower Building for 4 weeks starting Monday, June 8th , 2026 Monday-Friday, 8:00 AM - 4:30 PM EST.
Attendance is mandatory; no time off allowed during training.
Post Training:
Following training, associate will transition to Work at Home; associate is required to have flexibility to work an 8-hour shift between 8:00 AM - 7:00 PM EST, Monday-Friday. Overtime may be required based on business needs.
You will learn many systems, policies, and tools, and it takes time to become proficient in the role. You must be willing to remain in this position for a period of twelve (12) months before applying to other Humana opportunities.
Remote Work at Home Requirements
To ensure Home or Hybrid Home, associate will self-provide internet service. You must meet the following criteria:
We recommend at minimum a download speed of 25 Mbps and an upload speed of 10 Mbps.
This role requires associates to hard-wire their internet connection. We do not permit wireless, satellite, cellular and microwave connections.
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet our requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Additional Information
Interview Process
As part of our hiring process for this opportunity, we will use technology called HireVue to enhance our hiring. HireVue allows us to quickly connect and gain valuable information from you about your relevant experience at a time that is best for your schedule.
Video Prescreen: You will receive communication to record a Video Prescreen. This is an online video activity using your phone, tablet, or computer; however, most candidates prefer using a computer or tablet.
Interviews: Some candidates will be invited to interview. If so, the recruiter will reach out to schedule.
Offers: Finalists from the interview will be contacted by a recruiter to discuss an offer for the job
NOTE: Depending on the number of openings, the number of candidates who apply, and the schedules of interviewers and recruiters, this process may take several weeks or less; however, know that we are working hard to proceed as quickly as possible and to keep you informed.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$39,000 - $49,400 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.