Customer Support Representative - Mechanical Locks Product Line

This role supports Kwikset's mechanical lock portfolio, including standard residential locks, deadbolts, and commercial mechanical locking systems.

Position Overview

The Customer Support Representative serves as a frontline resource for consumers, delivering technical support, product guidance, and installation assistance related to Kwikset mechanical locks. This role requires strong customer service skills, a technical mindset, and the ability to handle high‑volume interactions with professionalism and accuracy.

Key Responsibilities

• Handle high-volume inbound calls and emails regarding product issues, installation guidance, troubleshooting, and general product information

• Provide clear, knowledgeable support while assessing customer needs and directing them to appropriate resources when required

• Document all customer interactions accurately by entering detailed information into internal systems in real time

• Evaluate reported product issues to determine repair eligibility versus replacement or scrap, following Consumer Service procedures

• Assist customers with installation techniques, product features, and model comparisons as directed by the Consumer Service Supervisor

• Respond to consumer repair requests in accordance with established service guidelines

• Maintain a professional, calm, and service-oriented approach when managing challenging customer situations

• Meet productivity, quality, and compliance standards in a fast-paced call center environment

Required Skills

• Customer Service

• Call Center Support

• Data Entry & Documentation

• Product Support & Troubleshooting

• Basic Computer Proficiency

Qualifications

• Minimum 1 year of experience in product-based customer support or call center environment (preferred, not required)

• Previous experience in hardware, mechanical products, or home improvement industry preferred

• Technical aptitude with a strong willingness to learn; role involves significant self‑guided learning

• Typing speed of 35+ WPM

• High School Diploma or equivalent

• Strong verbal and written communication skills

• Bilingual in Spanish or French a plus

• Proven problem-solving skills and ability to handle difficult customer interactions

• Basic mechanical aptitude and comfort learning product mechanics

Experience Level

Intermediate

Job Type & Location

This is a Contract to Hire position based out of Rancho Cucamonga, CA.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Rancho Cucamonga,CA.

Application Deadline

This position is anticipated to close on May 8, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.