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About the Role
Location: Remote - Wisconsin residents
Envie de travailler de chez vous? Fluent in both French and English? If you have an analytical mind, enjoy working with people and know how an auto dealership works, this could be a rewarding opportunity for you!
As a remote French Bilingual Warranty Pre-Authorization Specialist at Morley, you'll support the warranty pre-approval program for a major domestic automotive client.
What to Expect
You'll work closely with automotive dealers on the pre-approval program.
Most of the time, you will be off the phones, working out of your queue and email to pre-authorize the replacement of warranty components and review warranty claims.
At times, you'll take calls from dealers who have questions about their decision or need help sending in their request using the app.
In cases where additional clarification is needed, you'll call the dealer to get things figured out.
What You'll Do
Serve as an expert consultant to dealership service managers on warranty administration and service operations
Provide excellent customer service in French and English
Analyze and identify warranty waste-reduction areas
Help make sure the client's warranty policies, bulletins and procedures are applied consistently
Support the client's brand quality managers and engineering teams
Deliver services that meet quality and productivity goals
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com
Chat hours: M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time | Closed on some holidays
TA will respond to a fter-hours questions the next business day
Skills for Success
Required Skills
Have an understanding of the automotive dealership environment
Professional communication (written and spoken) and negotiation skills
Excellent interpersonal skills
Able to listen closely with attention to detail
Analytical and organizational skills, process-oriented approach
A positive, self-starter attitude with a solid work ethic and ability to meet deadlines
Computer proficiency
Typing skills (at least 35 WPM) - take a free typing test (https://www.typingtest.com/) ! (direct link to test: www.typingtest.com)
Eligibility Requirements
Fluency in French and English (spoken and written)
One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
High school diploma or equivalent
Able to work the following hours:
Monday - Friday
8 a.m. - 6 p.m. Eastern time / 7 a.m. - 5 p.m. Central time / 6 a.m. - 4 p.m. Mountain time / 5 a.m. - 3 p.m. Pacific time
Note: This role works some U.S. holidays and is off on some Canadian holidays
Must be able to stick to the schedule reliably
Nice to Have
Remote Work Requirements
Wisconsin resident
Secluded and distraction-free work environment
Required internet setup:
High-speed internet delivered through a wired provider (cable or fiber)
Computer must be physically connected to your modem / router using an Ethernet cable
Wireless, 5G and satellite connections are not supported
The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video (https://mrly.info/h4b) to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: https://mrly.info/h4b )
Why Join Our Morley Family
At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.
Health & Wellness Benefits
Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
Benefits to Make Your Life Easier
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com .
Thank you for your interest in Morley.
Notices
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
Click here to view Morley's CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy