Become a part of our caring community

"With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does."

The Agent Support Representative provides timely and effective sales support to Humana's selling agents. The Agent Support Representative will handle a high volume of inbound and possible outbound phone calls to assist insurance agents with pre-enrollment inquiries including the following: agent compliance (contracting, licensing, and certification), pre-enrollment inquiries, and agent commissions.

Where you Come In :

• Perform inbound and outbound calls from internal and external selling agents in a fast-paced call center. Assist agents with all pre-enrollment inquiries including compliance verification, enrollment, product, and processes.

• Utilize documents, websites, and local networks to research and resolve inquiries of agents, involving Member enrollment and company products.

• Leverage internal documentation and websites, along with online resources to investigate, guide, and support agents through pre-enrollment inquiries.

• Build and strengthen relationships with both internal and external agents helping to build Humana's brand by providing a perfect agent experience.

• Keep closely attuned to the needs and perspectives of agents and use these insights for the benefit of the business.

Required Work Schedule:

• Virtual training will start day one of employment and runs for the first 3 months with a schedule of 10:00 AM - 6:30 PM EST, Monday - Friday. Attendance is vital for your success, so no time off is allowed during training (no exceptions). Training timelines are subject to change. ( Projected start date for the first class is June 1st, 2026. NO PTO June 1 - Aug 31 / Projected start date for the second class is July 6, 2026. NO PTO July 6 - Oct 5)

• Must be in a secure, quiet place to work, free from any and all distractions, as it could interrupt your learning experience or agent's experience on the phone.

• Following training, must be available to work any shift between the hours of 8:00 AM to 9:00 PM EST, Monday - Friday. Schedules are assigned based on business need, location, seniority and possibly attendance / performance. Associates will be taking inbound/outbound calls throughout the entirety of their day except for their scheduled breaks/lunches and any off-phone assignments approved by leadership.

• Please expect overtime opportunities, both voluntary and mandatory, along with some weekends.

• During the Annual Enrollment Period, which runs from October 15 - December 7, must have the ability to work between the hours of 8:00 AM to 9:00 PM EST, Monday through Saturday (and possibly Sunday), with the flexibility to work overtime based on business needs. Schedules are based on business needs, location, and seniority, and are subject to change. No time off will be allowed during the first 7 business days or the last 7 business days

Required Qualifications:

• Minimum of 2 years of demonstrated experience in delivering exceptional customer service, with a proven ability to build positive relationships and resolve inquiries effectively

• Career-oriented individuals seeking long-term growth opportunities within the organization are strongly encouraged to apply

• Excellent written and verbal communication skills, with the ability to confidently interact with internal teams and external partners in a professional manner

• Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Teams, Excel) and Adobe Acrobat, including the ability to open, edit, and manage PDF documents

• Strong general computer skills, including system navigation, accurate typing, basic troubleshooting, and initial computer setup

• Ability to navigate multiple systems and applications simultaneously, utilizing search tools and resources to locate and process information efficiently

• Demonstrated critical thinking, problem-solving, and emotional intelligence, with the ability to make sound decisions in a fast-paced environment

• Commitment to remain within the department for a minimum of one (1) year, starting from the first day of employment

• The pay for this position is $23.00 Per Hour

Preferred Qualifications:

• Associate or bachelor's degree

• Prior leadership/supervisory experience

• Bilingual in English and Spanish (potential increase in hourly rate for bilingual skills; see Additional Information below)

Use your skills to make an impact

Additional Information

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

o At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

o Satellite, cellular and microwave connection can be used only if approved by leadership

o Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

o Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

o Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:

o Health benefits effective day 1

o Paid time off, holidays, volunteer time and jury duty pay

o Recognition pay

o 401(k) retirement savings plan with employer match

o Tuition assistance

o Scholarships for eligible dependents

o Parental and caregiver leave

o Employee charity matching program

o Network Resource Groups (NRGs)

o Career development opportunities

Our Hiring Process

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.

If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.

*Please be advised, any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. Candidates must be tested in ALL languages listed on the description.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$43,000 - $56,200 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.