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TEKsystems is currently hiring for a Fortune 100 Financial Institution in Pensacola, FL!
Position: Member Service Representative - Fraud Services
Start Date: May 26, 2026
Job Description:
To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation.
Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts.
Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
Answer 80 - 100 inbound calls per shift
Skills & Requirements:
1-3 years of customer service experience required
Call center experience, retail, service industry, banking
Effective communication and active listening skills
High school diploma
Location: Pensacola, FL/opportunity to work a hybrid schedule after training
Training: Fully onsite first 6-8 weeks, Monday - Friday, 7:30am - 4:00pm
FLEX shifts available after training: Full time/40 hours per week; 12:30pm - 10:00pm, 1:00pm - 10:30pm, 1:30pm - 11:00pm, 2:00pm - 11:30pm
Internet Requirements to work hybrid:
Must have fiber or cable internet
No wireless internet (T Mobile is not compatible)
Direct access to router
Distraction free environment/Quiet place to work
If interested, please answer the screener questions and apply with updated resume!
Job Type & Location
This is a Contract to Hire position based out of Pensacola, FL.
Pay and Benefits
The pay range for this position is $17.50 - $17.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Pensacola,FL.
Application Deadline
This position is anticipated to close on May 4, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.