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Job Title: Air Service CoordinatorJob Description
The Air Service Coordinator provides critical administrative and operational support to a fast-paced air service team. This role focuses on daily scheduling and coordination for multiple field technicians, acting as a central communication bridge between technicians, customers, and internal teams. The coordinator manages service requests, preventative maintenance schedules, inventory and parts coordination, work order processing in the ERP system, and timely invoicing. Success in this position requires strong prioritization skills, comfort with frequent interruptions, and a high sense of ownership over workflows and outcomes.
Responsibilities
Coordinate daily schedules for multiple field technicians, ensuring efficient routing and coverage of service calls and preventative maintenance visits.
Serve as the primary communication bridge between technicians, customers, and internal teams, relaying information clearly and promptly.
Receive, prioritize, and dispatch service requests, including urgent and time-sensitive issues, to the appropriate technician or team.
Manage preventative maintenance scheduling to ensure required services are completed on time and documented accurately.
Coordinate inventory and parts, including checking availability, arranging pick-up or delivery, and tracking usage for service jobs.
Process work orders within the ERP system, ensuring all job details, parts, and labor are accurately entered and updated.
Support timely and accurate invoicing by reviewing work orders, confirming service completion, and submitting required documentation.
Provide administrative support to the field-based service team, including follow-up communications, documentation, and record keeping.
Handle escalated or time-sensitive customer issues professionally, collaborating with technicians and internal stakeholders to resolve them.
Maintain organization and accuracy while managing multiple concurrent tasks, interruptions, and shifting priorities throughout the day.
Proactively lead and manage workflows rather than waiting for direction, ensuring that service requests move smoothly from intake to completion.
Collaborate closely with warehouse and parts personnel to align technician schedules with parts availability and logistical needs.
Essential Skills
Proven experience in dispatching, service coordination, logistics, or supporting field-based teams such as technicians, drivers, or service staff.
Strong administrative support skills, including managing schedules, documentation, and follow-up tasks.
Experience working with ERP systems to process work orders or related service and manufacturing workflows.
Ability to prioritize and reprioritize quickly in a fast-paced environment with frequent interruptions.
Strong attention to detail and accuracy when handling scheduling, data entry, and documentation.
Confident, professional communication skills with both customers and internal technical teams.
Ability to handle escalated or time-sensitive issues calmly and effectively.
High sense of ownership and initiative, with the ability to lead workflows independently.
Customer service mindset with a focus on responsiveness and follow-through.
Additional Skills & Qualifications
High school diploma required; additional education is a plus.
Experience in a manufacturing or service-related environment is beneficial.
Comfort working in evolving systems and processes, with a willingness to adapt to change.
Ability to work collaboratively within a close-knit team environment.
Strong organizational skills and the ability to manage multiple competing priorities.
Work Environment
This role is based in a smaller, close-knit service office located near a warehouse and parts area. The environment is lively and informal, with frequent technician foot traffic, regular interruptions, and ongoing in-person collaboration. The position suits someone who enjoys a hands-on operational atmosphere, values teamwork, and thrives in a dynamic setting with constant movement and energy.
Job Type & Location
This is a Contract to Hire position based out of Saint Louis, MO.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Saint Louis,MO.
Application Deadline
This position is anticipated to close on May 1, 2026.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.