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At Prince Telecom, as a Supervisor, you will be responsible for a variety of tasks and projects as assigned. Typical tasks will range in size and complexity. This position will assist the Project Manager with various large scale projects and tasks as needed and may potentially take the lead on upcoming projects as assigned by the customer.
Supervise a team of FTTH in-home and SMB installation technicians
Coach, counsel, and evaluate performance of field staff.
Coordinate scheduling, assist dispatch with daily job routing and ensure adequate staffing.
Identify problem areas in the department and communicate problems and possible solutions to the Project Manager.
Develop procedures and implement them to better organize the team/department.
Assign duties, responsibilities, and scope of authority to technicians.
Assist in recruitment and training efforts.
Assist in warehousing and logistics support as needed to supplement the warehouse staff
Establish, implement, and maintain operating standards and procedures for project reporting and documentation.
Track employee performance, tool assignments, vehicle assignments, uniforms, consumable items, etc. through the creation and use of spreadsheets and other documents
Perform quality control inspections to correct and coach any issues found
Interface with customers to resolve complaints and damages resulting from installation work
Perform various field technician duties as needed, including but not limited to, carrying and climbing a ladder when necessary.
Perform other duties not listed here, as they arise, and as they are assigned to you
Minimum of 1 year fiber optic or cable installation experience.
Perform mandatory job site inspections to ensure employee compliance with all company safety policies and procedures.
High School Diploma or G.E.D.
Work a very flexible schedule.
Work in a fast paced time sensitive environment
Handle multiple tasks and last-minute changes
Must have exceptional customer service experiences
Be a team player.
Former supervisory experience a plus.
Valid driver's license with minimum of 2 years driving experience and a good driving record.
Physical abilities & exposures
Routinely: work at heights, in confined spaces and alone in remote locations, operate vehicle and heavy machinery; squeeze, fine hand motion, bend, stoop, stand, walk, climb stairs, and lift greater than up to 55 pounds without assistance.
Occasionally: use ladder, keyboard and mouse
Why grow your career with us
Your career here is more than just a job — it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.
Building stronger solutions together
Our company is an equal-opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.