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Service Operations Manager
Job Description
This role involves overseeing the day-to-day service operations for automated enforcement systems across assigned regions. The position requires managing inventory and logistics, ensuring peak system performance, and developing maintenance schedules. The Service Operations Manager will also supervise field technicians and support teams, while addressing client concerns and coordinating system upgrades and deployments.
Responsibilities
Manage warehouse inventory and logistics, including monitoring new inventory shipments, spare parts, and reserve units.
Ensure all systems, such as cameras, sensors, and back-office software, function at peak performance and meet contractual SLAs.
Develop and implement preventive maintenance schedules, manuals, and service protocols.
Monitor system health metrics and coordinate rapid responses to outages or malfunctions.
Create effective processes for support, service, and maintenance.
Supervise and support field technicians, service coordinators, and subcontractors.
Provide training on equipment, safety standards, and troubleshooting procedures.
Conduct performance evaluations and foster a culture of accountability and continuous improvement.
Review regular service reports, performance updates, and compliance documentation.
Address client concerns, escalations, and service requests in a timely and professional manner.
Oversee calibration and validation of enforcement systems in accordance with company, legal, and engineering standards.
Stay current on emerging technologies in traffic enforcement and recommend system upgrades.
Ensure all systems comply with local, state, and federal regulations governing automated enforcement.
Maintain accurate service records, audit trails, and calibration certifications.
Coordinate new deployments, system upgrades, and site relocations.
Collaborate with engineering, sales, and project management teams to ensure smooth project execution.
Manage timelines and resource allocation for service-related projects.
Essential Skills
Experience with camera systems, lidar, or radar, networking, and data systems.
Bachelor's degree and 5 years of experience in field service management, preferably in Intelligent Transportation Systems (ITS), surveillance, or enforcement technologies.
Familiarity with traffic enforcement technologies and related software platforms.
Strong leadership and team management skills.
Additional Skills & Qualifications
Job Type & Location
This is a Permanent position based out of Silver Spring, MD.
Pay and Benefits
The pay range for this position is $100000.00 - $140000.00/yr.
Benefits - Health, Dental, and Vision coverage - company pays 90% of employee premiums. - Retirement Plan - Simple IRA and Roth IRA with competitive options - Short-Term Disability - Paid Vacation and Sick Days
Workplace Type
This is a fully onsite position in Silver Spring,MD.
Application Deadline
This position is anticipated to close on May 4, 2026.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
Actalent is an equal opportunity employer.
About Actalent
Actalent is a global leader in engineering and sciences services. For more than 40 years, we've helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC-with four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day.
Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.