Waste Control - A Waste Connections Company.
Location: Longview, Washington
Schedule: Monday-Friday, 7:55 AM - 5:00 PM
Starting Wage: $21.38 per hour
Position Overview
Waste Control, a Waste Connections company, is seeking a reliable and customer‑focused Customer Service Representative (CSR) to join our Longview, WA team. This role is ideal for someone who thrives in a fast‑paced call center environment, enjoys problem‑solving, and is committed to delivering exceptional service. As part of a decentralized, growth‑oriented organization, you'll have opportunities to learn, contribute, and advance within a supportive team culture.
Key Duties & Responsibilities
Customer Support & Communication
Respond to high‑volume inbound calls and in‑person inquiries regarding service requests, account changes, and general customer needs.
Interview customers and accurately enter information into multiple computer systems.
Provide clear, professional communication to resolve service issues, answer questions, and promote goodwill.
Work collaboratively with other departments to resolve customer disputes and ensure service accuracy.
Account & Service Processing
Process orders for service installation, changes, discontinuation, and turn‑ons.
Complete contract forms, determine service charges, collect deposits, and issue change‑of‑address or discontinuance orders.
Perform data entry across multiple platforms with accuracy and attention to detail.
Administrative & Operational Support
Maintain organized files, documents, and customer records.
Assist with basic bookkeeping tasks in coordination with the accounting team.
Demonstrate proficiency in MS Word, Excel, email, and proprietary operational systems.
Helps Provide Lunch Coverage for Scale House employees.
Sales & Service Promotion
Identify customer needs and recommend new or additional services.
Delivers service in a manner that supports customer satisfaction and company reputation.
Working Conditions
Office‑based environment with individual workstation, computer, telephone, and headset.
Fast‑paced call center setting with repetitive tasks and minimal downtime between calls.
Noise levels may vary; calls may be monitored for quality assurance.
Extended periods of sitting, typing, and computer use are common.
Minimum Job Requirements
Ability to read, write, comprehend, and communicate effectively in English.
Bilingual In English and Spanish preferred.
High school diploma or equivalent preferred.
Minimum 2 years of customer service experience (call center experience preferred).
Proficiency with MS Word, Excel, email, and data entry systems.
Strong typing and 10‑key skills.
Excellent organizational, communication, and problem‑solving abilities.
Ability to gather data, compile information, and prepare reports.
What we offer our Employees.
Competitive Compensation
Performance-based career growth potential
Medical, dental, and vision insurance plans
Income Protection Plans (Life Insurance, Short Term/Long Term Disability)
401(k)
Flexible Spending Account
Employee Assistance Program (EAP)
Emergency Travel Assistance
To be considered for any of our current openings you must complete an application at www.wasteconnections.com . Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". A link to our benefits overview can be found here: https://careers.wasteconnections.com/why-waste-connections
Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran). Washington State Wage range is $21.38