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About the Role
Location: Saginaw, Michigan (Hybrid)
Are you a strong communicator, comfortable over the phone and using email? Would you like to work a mid-shift?
As a remote Scheduler at Morley, you'll work 11 a.m. - 8 p.m. Eastern time, Monday-Friday from the comfort of your home.
Use your customer care skills to handle inbound and outbound documentation and communications as part of our reacquired vehicle management (RVM) team.
What You'll Do
Understand project operations and workflow processes to effectively manage scheduling tasks
Handle inbound and outbound communications via phone and email, serving as the primary point of contact for inquiries on all cases needing to be scheduled
Ensure accuracy and timeliness by communicating with relevant parties to complete scheduling tasks within specified timeframes
Coordinate all aspects of scheduling between multiple parties, including dealerships, customers, attorneys and agents
Document all interactions clearly within the RVM system to maintain accurate records
Escalate cases requiring additional oversight or assistance to management
Maintain regular and dependable attendance to support team success
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Hybrid Schedule
This is a hybrid role, where you will work partly from home and partly on site at our Saginaw, Michigan, campus.
See The Hybrid Experience section below for on-site perks and videos on what both experiences are like!
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).
Skills for Success
Required Skills
Familiar with a variety of work processes / activities (e.g., through job-related training and extensive on-the-job experience)
Computer proficiency, including MS Office
A positive self-starter attitude with a strong work ethic
Ability to meet deadlines with organizational skills
Excellent interpersonal skills and honed attention to detail
Strong conversational (phone) and email communication skills
Eligibility Requirements
High school diploma or equivalent
Three years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Able to work on site at our office in Saginaw, Michigan, as needed
Able to work the following hours:
11 a.m. - 8 p.m. Eastern time
Monday through Friday (no weekends!)
Must be able to stick to the schedule reliably
Remote Work Requirements
Secluded and distraction-free work environment
Required internet setup:
High-speed internet delivered through a wired provider (cable or fiber)
Computer must be physically connected to your modem / router using an Ethernet cable
Wireless, 5G and satellite connections are not supported
The Hybrid Experience
Work from home (WFH) flexibility, in-person interaction.
On campus - See what it's like working on site at Morley, where you can connect in person:(direct link to video: https://mrly.info/wi7 )
Friendly, casual environment
Corporate office in Saginaw Township, close to shopping and restaurants
Access to on-site cafeteria and free workout facility
Perks like tickets to local events
At home - Check out an associate's typical WFH day and how their home office setup helps them stay focused: (direct link to video: https://mrly.info/h4b )
Why Join Our Morley Family
At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.
Health & Wellness Benefits
Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
Benefits to Make Your Life Easier
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com .
Thank you for your interest in Morley.
Notices
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
Click here to view Morley's CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy
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