Remote Customer Support Specialist - Email‑Based (Plumbing & Home Products)Company / Product Focus
This role supports the Pfister line of products, specializing in faucets, plumbing fixtures, and related home products. Customer interactions are conducted primarily via email, with minimal to no phone support required.
Position Summary
The Customer Support Specialist provides knowledgeable, empathetic, and solutions‑focused support to customers regarding product installation, troubleshooting, warranty replacements, and order management. This is a remote, email‑based customer service role requiring strong written communication, technical problem‑solving skills, and a commitment to exceptional customer experience.
You will manage a high volume of inbound email inquiries (approximately 65-70 emails per day) while maintaining accuracy, professionalism, and brand‑aligned communication.
Key ResponsibilitiesCustomer Interaction & Communication
Respond to customer inquiries via email and digital channels with professionalism and empathy
Demonstrate active listening by thoroughly reviewing customer inquiries, order history, and case details
Communicate clearly and confidently using a consistent, brand‑aligned written tone
Build rapport and long‑term customer trust through thoughtful, solution‑driven responses
Customer Solutions & Technical Support
Provide guidance on product installation, troubleshooting, and warranty replacements
Accurately assess customer needs and identify appropriate resolutions
Clearly document cases and communicate next steps in writing
Resolve issues with urgency while maintaining high attention to detail and accuracy
Order & Case Management
Perform day‑to‑day order entry and order management activities
Follow established order entry policies and procedures
Optimize order fulfillment and respond to customer requests efficiently
Maintain accurate records across CRM and order management systems
Team & Remote Collaboration
Collaborate effectively within a remote, fast‑paced, team‑based environment
Communicate clearly using internal digital tools
Maintain accountability for attendance, availability, and performance metrics
Remain flexible and support department initiatives, process improvements, and cross‑functional efforts
Take ownership of customer and internal issues through resolution and follow‑up
Required Skills & QualificationsRequired
2+ years of customer service experience (call center preferred)
Strong written communication skills
High attention to detail and accuracy
Comfortable working across multiple systems simultaneously
Proficiency with Microsoft Outlook and Microsoft 365
Ability to navigate online tools and internal knowledge bases
Strong typing and 10‑key skills
Comfortable working independently in a remote environment
Preferred / Nice to Have
Experience with SAP and/or Salesforce
Background in plumbing, HVAC, home improvement, or warranty support
Technical or product support experience
Education
Experience Level
Job Type & Location
This is a Contract to Hire position based out of Ontario, CA.
Pay and Benefits
The pay range for this position is $22.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Ontario,CA.
Application Deadline
This position is anticipated to close on Apr 25, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.