This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Curious about a role where your communication skills drive sales and shape customer experiences? At Spectrum, you’ll manage orders for Residential and Small Business customers, partnering with multiple departments to ensure seamless service delivery. By guiding customers through the sales process and resolving issues efficiently, you’ll directly contribute to our commitment to outstanding service.

How You’ll Make an Impact   

• Respond to calls and messages from Residential and Small Business customers, processing orders for cable, internet, voice and mobile services
• Coordinate with internal teams and business partners to facilitate order fulfillment from initial inquiry through completion
• Gather and follow up on leads, cancellations, overdue tasks and order exceptions to ensure timely order processing
• Manage multiple systems and platforms to address non-standard scenarios and guarantee accurate service delivery
• Prepare and obtain customer documents, generate precise orders and agreements and ensure correct billing and completion
• Schedule and reschedule orders with customers, applying business rules to maximize completion rates
• Share best practices within the team and suggest improvements to enhance performance

Working Conditions   

• Office environment

What You’ll Bring to Spectrum   

 

Required Qualifications   

 

Education   

• High School Diploma or equivalent

Experience   

• 2+ years customer service or sales experience

Skills   

• Ability to prioritize and organize effectively
• Proficiency using personal computer and software applications
• Ability to work independently and within a group
• Capacity to address and resolve customer complaints and issues
• Strong oral and written communication skills in a professional manner
• Knowledge of cable, internet and telephone services
• Familiarity with accounting and billing procedures
• Understanding of office procedures and Spectrum policies
• Knowledge of service troubleshooting
• Awareness of residential product information, packaging, pricing and current offers

Preferred Qualifications

 

Skills

• Knowledge of cable television, high speed internet and phone products and services

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Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.