Requisition number: 2357823
Job category: Sales Support
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
Candidates will focus on providing phone support to Sales Representatives by answering general sales support questions and assisting with system navigation.
Location: 9945 Federal Drive, Colorado Springs CO, 80921
Schedule: Monday through Friday, 8-hour shifts between the hours of 9:00am - 8:00pm (MST) with ability to work evening shifts, weekends, and overtime based on business need
Training Schedule: ALL ONSITE Monday - Friday 9:00am - 4:30pm MST for 4 weeks (must be available to attend all training dates)
Start Date: Monday, June 8 th , 2026
This position offers hybrid work models after the successful completion of training period. Once completed, employees will enjoy the opportunity to work from home for up to 3 business days with 2 days in office per week
If you reside in Colorado Springs, you will enjoy the flexibility of a hybrid-remote* role as you take on some tough challenges.
Primary Responsibilities:
Handling in-bound phone calls interactions professionally, while providing excellent customer service
Research and resolve sales agent's questions relating to:
How to use self-service tools
Member concerns
Medicaid and Medicare verification
Application status and eligibility
On-boarding and certification process
Commission inquires
Document call resolution of each contact in various systems in a clear and concise manner
Demonstrate the ability to provide quality experience for all our customers
Meet minimal performance goals on a weekly, monthly, quarterly and annual basis
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED
1+ years of customer service experience
Intermediate level of proficiency with Microsoft Office including Word, Excel, PowerPoint, and Outlook
Ability to work a hybrid schedule in office 2 days a week at 9945 Federal Drive, Colorado Springs CO, 80921
Ability to work Monday through Friday with 8-hour shifts between the hours of 9:00am - 8:00pm (MST) with overtime, evening & weekend shifts during busy season (Oct - Dec)
Preferred Qualifications:
Experience working in a call center
Healthcare and/or insurance industry experience
Medicare knowledge
Experience supporting a sales team or working with sales representatives
Experience navigating a computer while speaking on the phone
Soft Skills:
Ability to communicate clearly and concisely (verbally and written)
Ability to learn new computer applications quickly and toggle between multiple systems
Ability to multi-task
Physical Requirements and Work Environment:
Extended periods of sitting at a computer
Use of hands/fingers across keyboard or mouse
Office environment
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #YELLOW