This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Seeking a role where you can help rapidly resolve network outages and ensure customers stay connected? As a Community Solutions Central Operations Specialist I,  
at Spectrum, you’ll monitor Managed Wi-Fi networks, triage alarms, support field technicians and drive swift ticket resolution. Your expertise will directly influence restoration times and enhance the efficiency of our fix agents, making a measurable difference in service reliability. 

 

Shift desired: Sun-Thurs, 12:00 pm-9:00 pm

How You’ll Make an Impact    

• Monitor Managed Wi-Fi network performance and detect outages or impairments using alarms, telemetry and network topology data 
• Investigate property equipment as alarms are received and create tickets to document issues, ensuring prompt action 
• Communicate with customers via outbound calls and support calls from internal care teams to troubleshoot and resolve issues remotely 
• Prioritize and stage severity levels based on outage investigations, managing multiple urgent trouble tickets simultaneously 
• Proactively identify area problems using monitoring equipment and escalate significant events to Level 2 or Senior Specialists for review 
• Dispatch technicians and collaborate with fix agents to minimize service interruptions and drive efficient restoration 
• Set up phone call deflection and trouble call blocking for Managed Wi-Fi issues according to company standards, escalating and documenting issues that require additional coordination 

Working Conditions    

• Office environment with a variable schedule that may include nights, weekends and holidays 

What You’ll Bring to Spectrum    

Required Qualifications    

Education    

• Two-year degree or certificate with emphasis in telecommunications or IT 

Experience    

• 2+ years of experience in a 24x7 Operations Center 
• 2+ years of cable or telecommunications experience in field operations, HFC plant troubleshooting or maintenance technician roles 
• 2+ years of experience in NOC, dispatch, call center or help desk support 

Skills    

• Ability to read, write and speak English 
• Knowledge of HFC network concepts, DOCSIS and end-user support principles 
• Familiarity with Managed Wi-Fi tools and the ability to use them to troubleshoot basic issues 
• Ability to collaborate effectively within a team environment 
• Practical problem-solving skills and the ability to address situations with limited standardization 
• Proficiency with desktop computer hardware and software monitoring tools for network performance analysis 
• Ability to write routine reports and correspondence and produce reports outlining network trends 
• Capability to distinguish and identify various colors for alarm state identification in current tools and software 

#LI-CEB
COP113 2026-71848 2026

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


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