Job Description

As a Bilingual Customer Service Experience Associate, you'll represent Blue Stream Fiber by delivering knowledgeable, courteous, and efficient service across in-person, phone, and chat interactions. You'll support customers with billing, account changes, equipment returns, and basic troubleshooting while creating a positive brand experience.

Key Responsibilities

-Assist customers with payments, service changes, equipment returns, and general inquiries

-Support customers via in-person visits, phone calls, and live chat

-Address billing and account questions and perform basic troubleshooting

-Escalate customer concerns to leadership as needed

-Adapt to change in a fast-paced environment

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

-Bilingual English/Spanish

-Comfortable using multiple systems and computer screens

-Strong communication, problem-solving, and customer service skills

-Ability to manage high-volume interactions and de‑escalate upset customers

-Detail-oriented, punctual, and reliable

-High school diploma or equivalent; 2+ years of related experience

-Typing speed of at least 25 WPM