Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.

Glo Fiber is growing!

We are seeking candidates for a Retail Customer Service Representative (RCSR) in our Frederick, MD Glo Fiber Store. We are looking for a sales-oriented customer service professional to  work in a fast-paced environment selling Glo Fiber through face-to-face and over-the-phone interactions.  You will play a pivotal role in the continued growth of Glo Fiber, while supporting our local communities.

We offer a great work environment and competitive total compensation package that includes:

• World class 401(k) – up to 8% company contribution
• Medical, dental, vision, and life insurance with company subsidies
• 3 weeks of PTO and up to 9 paid holidays
• Work schedule: M-F, 9a– 6p with occasional overtime and rotating Saturdays

You worked hard for the following:

• Your reputation as a successful sales professional who meets and exceeds sales goals
• Your high school diploma or equivalent
• One year of customer service or call center experience

Compensation includes:

• Salary range $16 - $17.14 per hour base pay
• Position is commission eligible

Benefit offerings include*:

• Health/Dental/Vision/Life insurance, including Flexible Spending Account (FSA) and/or Health Savings Account (HSA)
• Disability insurance
• Accident insurance
• Paid time off
• Paid holidays
• 401(k) with company contribution
• Discount on Shentel services if you are in a Shentel service area
• Employee Assistance Program

*Eligibility requirements may apply to certain benefits

What are you waiting for? Come join the team that’s leading the way in telecommunications!

Shentel provides a drug-free workplace and is an EEO employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.shentel.com. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting.  We will assist you promptly.