Director of Operations â Outside Plant (OSP)
Position Summary
The Director of Operations â Outside Plant is responsible for leading and scaling OSP construction business across the tri-state region. This role oversees all operational, financial, and execution aspects of aerial and underground fiber construction, including FTTH, enterprise, maintenance, and high-volume roadway work.
This individual will manage end-to-end operations â from
pricing and proposal development through project execution, billing, and collections â ensuring profitability, productivity, and customer satisfaction. The Director of Operations acts as a business owner, managing people, assets, and financial performance.
Key Responsibilities
- Own full P&L responsibility for a $22Mâ$25M OSP construction business
- Oversee aerial and underground construction, directional drilling, excavation, fiber installation, and maintenance programs
- Lead pricing strategy, proposal development, and contract execution
- Open and manage projects within ERP systems
- Dispatch and manage in-house crews and subcontractors (75% internal / 25% subcontracted)
- Monitor crew productivity, labor efficiency, and job costing
- Oversee material procurement, vendor management, and inventory
- Ensure accurate and timely customer billing and AR support
- Interface directly with customers to drive new business and maintain relationships
- Lead operational managers across multiple offices (union and non-union)
- Ensure compliance with safety, quality, and regulatory standards
- Utilize technology platforms and customer portals for reporting, billing, and updates
Required Experience & Qualifications
- 10+ years in OSP/fiber construction operations
- Proven experience running contractor-side operations (not carrier-only)
- Strong background in project finance, job costing, and EBITDA accountability
- Experience managing union and non-union field teams
- High level of proficiency with ERP systems, billing portals, and reporting tools
- Entrepreneurial mindset with strong operational urgency
Location & Travel
- Based in the Tri-State Area
- Regular travel between NJ, Eastern PA, and MD offices
About Broadstaff
Broadstaff is a national staffing firm specialized in providing workforce solutions for telecommunications and information technology. Broadstaff provides flexible staffing support for all areas of network deployments including planning, analysis, design, implementation, construction, operations and maintenance. Our suite of flexible staffing solutions include contract, contract-to-hire, direct-hire, recruitment-process-outsourcing (RPO), and payrolling services. Founded by Carrie Charles in 2015, Broadstaff, LLC is proud to be a diverse supplier and holds active certifications as a Women Business Enterprise (WBE), Women-Owned Small Business (WOSB), and Veteran Business Enterprise (VBE).
