Description

Position Overview

We are seeking a Customer Service Representative to support sales‑related customer interactions, promotions, installations, and ongoing communications. This role is responsible for maintaining positive customer relationships, resolving inquiries and complaints in compliance with consumer regulations, and contributing to customer education and satisfaction initiatives.

The position operates within well‑defined procedures and guidelines and requires a solid understanding of standard customer service routines. The ideal candidate is organized, service‑oriented, and comfortable managing multiple communication channels and operational tools.

Key Responsibilities

• Provide customer support related to sales, promotions, installations, and communications

• Ensure customer claims and complaints are handled fairly, efficiently, and in compliance with consumer laws

• Maintain strong customer relationships through professional and timely communication

• Monitor and manage shared email inboxes and respond to customer inquiries

• Support operational systems and tools, including:

• Web operations systems

• Inventory tracking

• Staffing or scheduling assistance

• ARO Manager platform

• Develop and support initiatives to proactively inform and educate customers

• Review customer survey feedback and assist with continuous improvement plans

• Follow established procedures while handling a variety of routine customer service tasks

Requirements

Required Qualifications

• 2+ years of experience in customer service or a related support role

• Experience working with email‑based customer support and operational systems

• Basic understanding of customer service workflows and standard operating procedures

• Strong communication skills (written and verbal)

• Ability to follow defined guidelines while managing multiple work routines

• Strong organizational skills and attention to detail

Preferred Qualifications

• Experience supporting sales or post‑sales customer interactions

• Familiarity with inventory systems or operational platforms

• Experience analyzing customer feedback or survey data

• Comfortable working in a fast‑paced, service‑oriented environment

Key Competencies

• Customer‑focused mindset

• Problem‑solving and decision‑making within defined guidelines

• Time management and multitasking

• Professional communication and teamwork

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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