Req ID: RQ212438
Type of Requisition: SCA
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: MBI Full 5C (T3)
Job Family: SCA
Skills:
Answering Telephones,Computer Literacy,Confidentiality,Customer Service,Professional Etiquette
Experience:
1 + years of related experience
US Citizenship Required:
Yes
Job Description:
CUSTOMER SERVICE REPRESENTATIVE II
GDIT assists postsecondary schools in seamlessly processing their student financial aid data and we also support the transmission software that carries processed information to and from the schools and the processing systems.
JOB RESPONSIBILITIES
MEANINGFUL WORK AND PERSONAL IMPACT
Provide knowledgeable responses via phone and email in a timely, courteous and professional manner.
Acquire and maintain an understanding of various software applications, processes, procedures, and web sites.
Assist callers with software installation, configuration, usage and uninstall
Engage in active listening to diagnose problems, and use various reference sources to rapidly lead callers to problem resolution. Must also correctly determine when issue needs to be referred to tier two staff for resolution
Adhere to Privacy Act as it relates to confidentiality of information releases
Accurately and efficiently maintain all required call logs and phone documentation
Work overtime as needed
Perform other duties as assigned
Regular and Predictable Attendance is Required
WHAT YOU'LL NEED TO SUCCEED
Bring your customer service and technical expertise along with a drive for innovation to GDIT. The Customer Service Representative II must have:
Education: High School Diploma/GED
Experience: 1+ years of related experience
Technical skills: Experience supporting PCs running the Windows operating system and associated peripherals strongly preferred. Experience supporting Web-based applications strongly preferred
Ability to organize simultaneous tasks for individual assignments and maintain flexibility in work scheduling and assignments required
Security clearance level: Public Trust Moderate Risk (5C)
US citizenship required
Role requirements: Must be a self-starter and have the ability to work successfully both in a team environment and independently
Must not be in default on a Federal Student Loan
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.
The likely hourly rate for this position is between $15.84 - $21.44. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans