Network Reliability Engineer Remote - Successful candidate must live in a state in which Point Broadband operates (AL, FL, GA, MD, MI, NY, OH, TN, TX, or VA) #LI-remote Summary: This position is responsible for designing, building, and supporting Point Broadband's Core, Metro, and Access networks with a focus on reliability, scalability, and operational excellence. This role plays a key part in testing and deploying new platforms and acts as a senior escalation point for advanced routing and switching issues across our infrastructure. This position is ideal for engineers with strong service provider experience and a deep understanding of protocols like BGP, MPLS, IS-IS, and OSPF. Duties and Responsibilities: Essential duties and responsibilities include but are not limited to: Design, implement, and support Point Broadband's core, metro, and access network infrastructure. Lead validation and deployment of high-availability network platforms. Serve as Tier 3 escalation support for complex routing and switching incidents. Collaborate with internal teams and external vendors to coordinate network deployments and upgrades. Conduct root cause analysis for persistent or critical network issues and implement long-term solutions. Document network designs, operational standards, and change procedures. Define support requirements for new network technologies and participate in roadmap planning. Participate in on-call rotations and provide guidance to operations teams. Maintain punctual, consistent attendance. Other duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Bachelor's degree in Computer Science, Electrical Engineering, or a related field; or equivalent military/industry experience (5+ years). Minimum of 5 years' hands-on experience with ISP or service provider network engineering. Strong background in the design and deployment of multi-gigabit transport networks. Deep expertise in routing protocols (BGP, OSPF, IS-IS) and MPLS technologies (LDP, L3VPNs, traffic engineering). Experience with high availability and redundancy protocols (VRRP, HSRP). Proficient in configuration and troubleshooting of Juniper and Arista routers and switches. Excellent communication skills and a collaborative, customer-focused attitude. Familiarity with network automation/scripting tools (e.g., Python, Ansible). Knowledge of network monitoring and telemetry tools (e.g., SNMP, NetFlow, Prometheus). Certifications such as JNCIS, JNCIP, or CCNP/CCIP or equivalent hands-on experience. Technical Skillset: Strong working knowledge of Juniper and Arista platforms. Familiarity with Cisco is a plus but not required. L2/L3 protocols: TCP/IP (v4 & v6), MPLS, QoS, VRRP, BFD, STP, LACP, ACLs, and prefix lists. Routing protocols: BGP, OSPF, IS-IS. DNS, DHCP, and IP address management. Solid understanding of disaster recovery design, traffic engineering, and convergence strategies. Physical Demands/Working Conditions: The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to talk, hear, and communicate effectively. Required to use close vision, see colors, and be able to focus. Must be able to perform computer functions and operate routine office equipment. Must be able to perform moderate walking throughout Point Broadband's facilities. Must be able to sit or stand for extended periods. Must be able to physically lift various equipment up to 50 or more pounds. Must be physically able to work in tight, confined spaces, such as ceilings and behind server racks in close quarters. Travel to other offices may be required on an occasional basis. Must be available for emergencies post normal business day working hours, including weekends as well as participate in an operational, on-call rotation. Benefits: Medical (3 plans to choose from), Dental and Vision Short Term Disability Flexible Spending Accounts Company Paid Life as well as Voluntary policies 401(k) with generous company match Paid Time Off Share the Care Paid Time Off Paid Holidays Uniform/Boot allowance *Applicable by Position* Cell Phone Allowance *Applicable by Position* Career Progression Opportunities Discounted Broadband Services *Where Applicable*