GC
*Candidates must reside within 50 miles of Anchorage, Alaska
GCI's Supv, Facilities Maintenance will be responsible for ensuring the safe, reliable, and efficient operation of the company's facilities across Alaska, including urban, rural, and remote locations. Ensures that buildings, grounds, critical infrastructure, environmental systems, and physical assets are maintained to meet company standards, regulatory requirements, and operational needs. Facilities Operations roles coordinate preventive and corrective maintenance, vendor and contractor oversight, safety programs, and emergency response measures, supporting business continuity for a 24/7 telecommunications environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
This leadership position requires the following non-delegable responsibilities:
Fully own the mission, goals, operations, and results of the team and areas of responsibility.
Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide. This leadership includes generating enthusiasm and shared commitment; identifying and setting direction; teaching, growing, and empowering; owning outcomes; and leading by example. Specific leadership duties include:
Establishing the vision and tone for the department, consistent with company culture and mission.
Establishing clear, measurable, and achievable goals and performance expectations and following up appropriately.
Hiring individuals who can accomplish those goals and meet those expectations; providing them the open communication, training, tools, and mentoring needed to be successful and develop professionally; establishing a development path commensurate with capabilities and potential.
Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCI's interests and demoralize other employees.
Effectively managing processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions up to and including termination in an unbiased and consistent manner.
Operational Oversight & Execution:
Provides comprehensive oversight of daily facilities maintenance operations across assigned buildings, remote huts, generator sites, warehousing spaces, mechanical rooms, and grounds.
Ensures timely and effective execution of preventive and corrective maintenance activities to maintain operational readiness of critical telecommunications infrastructure.
Conducts routine site inspections, monitors the performance of HVAC, electrical, plumbing, fire suppression, backup power, and environmental control systems, and ensures all assets operate within required standards.
Responds promptly to work orders, service requests, and emergency repair needs, prioritizing actions based on safety considerations, customer impact, and network or facility operational dependencies.
Organizational Management:
Provides and manages the staffing, organizational structure, policies, procedures, and documentation required to support the facility operations mission.
Oversees facilities including Central Office, Microwave, Cellular, Switch, and Earth Station shelters.
Promotes a positive, productive, and respectful work environment and maintains a union-free workforce through consistent communication, proactive performance feedback, and recognition of employee contributions.
Technical Oversight:
Oversees work scheduling, assignment of preventive maintenance routines, and coordination of corrective work activities across multiple facility locations.
Ensures accurate completion of maintenance reports, material requisitions, and administrative tasks associated with facility operations.
Monitors the quality and technical accuracy of work performed by staff and contractors and ensures compliance with all safety, security, and operational standards.
Provides guidance on troubleshooting and system diagnostics and ensures facility systems are maintained in accordance with manufacturer requirements and regulatory specifications.
Budget Planning & Management:
Develops and manages operational and capital budget inputs for personnel, materials, equipment, and facility system needs. Prepares forecasts, cost estimates, and recommendations to support short- and long-term planning for infrastructure and facility investments.
Assists in reconciling budget projections with actual expenditures, identifying variances, and recommending corrective actions as needed.
Ensures financial stewardship in selecting contractors, procuring materials, and prioritizing work based on operational and business impact.
Team Leadership & Work Coordination:
Assigns, schedules, and oversees work activities for facilities technicians, custodial personnel, and contractors to ensure timely and efficient completion of assigned tasks.
Provides daily operational direction, technical guidance, coaching, and on-the-job training to support skills development and safe work practices.
Monitors workload distribution, performance, safety compliance, and adherence to company policies, intervening as necessary to address performance gaps or workflow challenges.
Ensures high levels of communication, coordination, and accountability across all staff.
Departmental & Inter-Departmental Coordination:
Establishes and maintains strong working relationships and effective information exchange across UUI, GCI, and other internal departments.
Coordinates activities related to special projects and customer requests to ensure alignment with facility operations capabilities and timelines.
Ensures accurate tracking and documentation of regulatory compliance requirements such as EPCRA and SPCC and provides necessary information for annual filings and regulatory submissions.
Facilitates communication and collaboration across functional groups to support operational planning, network needs, construction schedules, and emergency response readiness.
Vendor & Contractor Coordination:
Leads the coordination of vendor and contractor activities, including onboarding, scheduling, gaining site access, and daily workflow management.
Ensures contracted work is performed safely, efficiently, and in accordance with project specifications and contractual obligations.
Inspects work quality, verifies materials, and ensures compliance with company standards, permitting, regulatory requirements, and safety protocols.
Serves as the on-site point of contact during maintenance, repairs, construction, and facility upgrade activities.
Safety, Compliance & Documentation:
Ensures strict adherence to OSHA, EPA, and company safety protocols across all facilities operations.
Conducts safety briefings, toolbox talks, hazard assessments, and routine compliance inspections to maintain a safe work environment.
Maintains accurate and comprehensive documentation of maintenance activities, inspection findings, equipment logs, asset records, and regulatory reports.
Supports environmental, safety, and audit processes and ensures timely resolution of identified risks or deficiencies.
Promotes a strong safety culture and leads by example in maintaining safe work practices across all operations.
Logistics & Remote Alaska Support:
Coordinates all logistics required to support field work and facility maintenance in both urban and remote Alaska locations.
Plans and schedules travel, organizes equipment staging, and ensures materials and tools are available for technicians and contractors.
Supports operational planning for bush flights, marine or ferry access, snow machines, ATVs, and vehicle fleet needs.
Anticipates weather-dependent challenges and adjusts plans to maintain productivity, safety, and operational continuity.
Ensures proper fuel access and storage, remote-site readiness, and contingency plans for remote field operations.
COMPETENCIES:
o Ability to demonstrate a growth mindset.
o Ability to manage challenging employee or customer issues ensuring positive results.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
o Excellent oral and writing skills necessary to transmit information to and from all levels of personnel, both within and outside company, through various mediums; successful, comfortable public/group speaking/training experience.
o Must be able to articulate information in presentation format in front of internal and external customers.
COMPLIANCE - Follows internal controls; adheres to GCI policies and procedures that protects internal and external customer and company confidential information; abides by GCI's Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
o Ability to promote teamwork; maintain positive working relationships with system personnel, contractors, utilities, all applicable enforcement agencies, internal and external customers.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
o Trains personnel on proper reporting and cleanup procedures.
o Analytical skills for calculating, evaluating, comparing, interpreting, and organizing complex telecommunication infrastructure, system installation and maintenance projects.
o Ability to assist and support capital and operating budgets for the department. Familiar with reporting and tracking tools, it is necessary to assure budget guidelines meet expectations.
o Secure and protect company assets and maintain confidentiality of departmental and systems information, personnel, and customer account information.
o Working knowledge of electrical/electronic and communications equipment.
o Applies practical, hands-on knowledge of building systems, including HVAC, electrical panels, plumbing components, emergency power systems, and basic building automation technology.
o Recognizes early signs of system malfunction or degradation and escalates complex issues appropriately.
o Performs basic diagnostics to identify causes of alarms, failures, or irregular system performance.
o Reads and interprets equipment manuals, safety labels, schematics, diagrams, and maintenance instructions.
o Understands safe operation of generators, fuel systems, and environmental controls, especially for remote telecom facilities.
o Uses tools, meters, and testing equipment in accordance with manufacturer and safety standards.
CHANGE MANAGEMENT: champions and supports department and company change.
DECISION MAKING: uses sound, logical judgment based on data, research, and experience to choose an appropriate course of action.
o Demonstrated ability to analyze complex challenging problems and situations leading to optimal solutions.
PLANNING & IMPLEMENTATION: analyzes workload and establishes appropriate priorities; sets measurable and achievable goals and objectives for the team.
MENTORING & DEVELOPMENT: utilizes interpersonal skills to guide, direct, and influence others to achieve results.
o Ability to develop the team necessary to meet the business strategy and to communicate and interact with other business units within the company.
o Proven ability to lead a team to high levels of performance while maintaining morale and personal growth for employees in a union free environment.
o Ability to act as a positive mentor and coach subordinates and instill a coaching environment in the organization.
o Demonstrated ability to manage performance through motivation and counseling of different levels of employees.
Additional Job Requirements:
Responsible for day-to-day oversight of facilities maintenance activities and frontline staff supporting assigned buildings, remote sites, and operational facilities. The Supervisor coordinates work assignments, ensures compliance with safety protocols, performs site inspections, supports vendor and contractor work, and provides hands-on technical assistance. This role focuses on operational execution, task scheduling, and ensuring timely resolution of maintenance issues to support business operations. Working knowledge of building systems, preventive maintenance practices, and facility safety requirements.
Minimum Qualifications:
Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Bachelor degree in Facilities Management, Engineering Technology, or related field.*
Minimum five years' experience within facilities, building maintenance, or related technical experience.*
Including a minimum of one year in a supervisory or management position; may be substituted with equivalent demonstrated functional leadership experience.
Preferred:
Experience within telecommunications, utilities, or similar 24/7 operational environments.
Experience with CMMS systems and work-order software.
Ability to prepare detailed budget for all departmental needs to include manpower, material, equipment, transportation, freight, training, etc.
Other relevant telecom industry or job specific certifications.
OSHA 10/30, HVAC license, boiler certification, or other trade credentials.
DRIVING REQUIREMENTS:
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
Work is primarily sedentary, requiring daily routine computer usage.
Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
Ability to accurately communicate information and ideas to others effectively.
Physical agility and effort sufficiently to perform job duties safely and effectively.
Ability to make valid judgments and decisions.
Available to work additional time on weekends, holidays, before or after normal work hours when necessary to support remotely located personnel.
Travel to and work in remote service communities required, ability to work in adverse weather conditions. Sometimes in harsh arctic weather conditions utilizing small aircraft.
Ability to travel throughout Alaska, including remote sites accessible only by small aircraft, ferry, snow machine, or 4x4.
Must work well in a team environment and be able to work with a diverse group of people and customers.
Virtual workers must comply with remote work policies and agreements.
Daily office tasks frequently involve operation of standard office equipment (computer, phone, fax, copier) and processing paperwork.
Work requires multi-tasking, often with simultaneous or overlapping deadlines in an environment of ever-changing technology and workforce development.
Ability to position self to access items at varying heights.
Ability to safely move, transport, and position items up to 50lbs.
Travel to and work in remote service communities required, sometimes in harsh arctic weather conditions utilizing small aircraft.
Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold.
Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage.
Some weekend and holiday work may be required to support remotely located personnel.
Ability to accurately communicate information and ideas to others effectively.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.