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Field Service Technician
The opportunity:
The Field Service Technician position: provides technical assistance to customers in the installation and maintenance of Smurfit Westrock packaging machinery. This assistance includes machine audits, planned maintenance and other customer requested technical services, including troubleshooting and resolution. Provides independent support to the customer. Is capable of information gathering and is able to bring the knowledge from the field back to Smurfit Westrock Service Management, Engineering and Sales. Assists and potentially leads in the development and training of lesser experienced Smurfit Westrock service technicians.
How you will impact Smurfit Westrock:
Provides on-site customer services including installations, preventative maintenance, audits, and troubleshooting.
Provides accurate and timely service, audit, installation and expense reports.
Provides input/feedback for continuous improvements and changes.
Provides installation and commissioning support for new machines in customer\u2019s facilities.
General Functions, Skills, and Responsibilities
Installation and servicing of Smurfit Westrock Packaging Machinery
Lead others in the installation and servicing of Smurfit Westrock Packaging Machinery
Support of equipment both mechanically and electrically
Troubleshooting of equipment both mechanically and electrically
Trouble resolution of both mechanical and electrical issues across multiple machinery platforms
Sell services and parts based on audits
Training of lesser experienced technicians in auditing of machinery
Support machinery production in Atlanta as needed
Possibility of supporting machinery production in Chateauroux, France as needed
Schedules are often dictated by customer requirements
Report to regional service manager daily
Conduct an exit interview with customer prior to leaving the job
Communicates directly with appropriate persons for issue resolution, i.e. account manager, customer, regional service manager, engineering, etc
Complete expense reports at the conclusion of each job
Follow Smurfit Westrock and customer work/safety rules while in customers facility
Maintain working relationship with fellow employees and customers
Training of operators and mechanics in safe operation, changeovers, and PM procedures.
Training of Smurfit Westrock technicians in safe operation, changeovers, and PM procedures.
Complete FAT/PDI (acceptance testing) of machines as needed
Organize, lead, and operational completion of significant machinery events, i.e. overhaul or Slipstream E1
In depth knowledge of detailed functions and setup of multiple machinery platforms
Attend technical training that includes systems and instruments, as well as application, process control, communication, and safety.
Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.
Handles overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning.
Perform system testing, factory acceptance testing (FAT) and develop test documents.
Document preparation and obtain customer's approval per document specification and schedule.
Coordinate with factory for product related issues and resolve.
What you need to succeed:
Technical degree is a plus (especially engineering), but not required
Skillset for evaluating root cause and addressing technical issues with long term solutions in mind
Candidates with these skills will be highly considered, but not necessary:
Industrial controls experience or graduate with process control engineering is a strong positive
Strong knowledge of field instrumentation, control devices, and motor controls is strong positive
Experience with Honeywell TDC, Honeywell Experion, Valmet, Rockwell & Modicon DCS & PLC Systems preferred
Strong computer skills including systems deploying VMWare
Experience with Ethernet networks including configuration of switches, routers and VLANs
Experience with Industrial Communication Protocols including Modbus TCPIP and Ethernet IP
Experience with control loop tuning and performance evaluation tools
Previous field service work is required
Good personality for customer relations
Good written and verbal communication skills
Self-motivated
Strong mechanical abilities
PC skills, i.e. MS Word, Excel, PowerPoint, search and navigation the internet, Google apps
Ability to follow and comprehend basic programming structures, i.e. ladder logic
Writes accurate and concise service and expense reports
Writes procedure and training documents
Executes training programs based on developed documentation and individual needs
Occasional world-wide travel with nonstandard workweeks hours including weekends, holidays and night shifts
Passport is required
Ability to travel to within the USA and to Mexico, Canada, and Europe is expected
Ability to learn new technologies.
Be a team player.
Willing to follow strict safety guidelines.
Understanding of and ability to follow electrical and mechanical drawings/schematics
Physical Requirement
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:
Lift 50lbs, some heavy lifting and considerable moving of equipment required.
Stand on your feet for 10+ hour
Sit, stoop, kneel, or crouch
Ladders or heights when needed
Work off shifts (2nd shift, 3rd shift)
Work unsupervised
Sit on airplanes for extended periods of time (10 + hours)
Be able to work 12-hour shifts.
Stand; walk, use hands to finger, handle or feel, reach with hands and arms, talk, and hear.
Use standard business equipment, such as computers, calculators, copying and fax machines.
Work around electricity and in small spaces.
Performance Measurements
Accomplishing Smurfit Westrock and service objectives
Expense management
Effectiveness with computer skills
Quality of work
Customer satisfaction
Working with colleagues and customers
Timeliness and accuracy of service paperwork, i.e. audits, service reports, expense reports
Effective direction of others while at a customer location or on a project
Training Requirements
Safety training includes:
General Safety, Hazard Communication, Hazard Recognition, reporting, and resolution; personal protective equipment; Lock-out Tag-out; Pallet Jack and Forklift Safety; Hearing Conservation, Emergency Action Plan, Disaster Recovery, Plant Safety Rules, Safe Lifting, Hot Work, Respirator Safety, Confined Space, Electrical Safety, other programs as required.
Job related training includes:
Maintenance standard operating procedures, quality procedures, customer specifications.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to:
Moving equipment.
Heat, and fumes.
The noise level in the work environment is moderate to loud.
Personal Protective Equipment Used on the Job
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.