Job Description:
We are looking for a new Network Field Operations Technician to join our team of technicians in Spain. The core duties of this position require delivering field service at AT&T PoP’s (Point of Presence) within Spain and Portugal.
The scope of onsite tasks:
- Core HW Equipment installation (Cisco, Juniper, HP, Hitachi, Ciena, Patch Panels etch) including cabling work either copper and fiber at customer's site
- Problem determination and troubleshooting on Network Components
- Customer provisioning (Access and Backbone circuits)
- Network maintenance and planned work
- Circuit measurements and test.
Responsibilities include:
- Supporting proposed projects, track detailed plan schedules
- Participating in project meetings to support project team
- Performing technical analysis of hardware and transmission facilities using various diagnostic tools, commands and Data Testers in support of efficient network operations
- Managing external interfaces with Telehouse, 3rd party suppliers and main Telco providers for provisioning and maintenance tasks
- Managing internal interfaces with SD (Service delivery), PIMs (Project Implementation Manager), NRCs (Network Reliability Center), GAM ( Global Access management) and NP&E ( Network Planning & Engineering).
- Directing and controlling the activities of 3rd party field technicians as per AT&T standards
- Supporting HW configuration updates
- Documenting and reporting action items
- Site Survey scheduled to remote POP (National and International) in order to verify quality and status of the site.
Education:
- Computer Science or Electronic diploma
Key Competencies required are:
- Fluent Spanish and solid English, oral and written.
- Knowledge of IP and Telecommunications standards
- Understanding of Wide Area Network (WAN) and Local Area Network (LAN)
- Wide knowledge of PTT / Carrier technologies and standards (Circuits E1-E3-T3 STMx, Ethernet and Ethernet over SDH/SONET etch.)
- Knowledge of testing methodology and usage of test equipment for circuits certification
- Fundamental knowledge of Coax Copper and Fibers cabling systems / adapters / interfaces and their installation & handling
- Principles of electrical engineering
- Excellent in Problem Solving
- Car driver’s license and active driver
- Team player, well-organized and self-motivated person, capable to take initiatives and responsibilities.
- Strongly process- and customer-oriented with high quality result oriented approach
- Availability to travel abroad if required
Location: Madrid, Spain
Core Working Time:
- 8AM to 6PM CET, required flexibility in working hours for maintenance activities (including nights and weekend)
- With ability to work on-call 7x24 hours if necessary
Weekly Hours:
40
Time Type:
Regular
Location:
ESP:M:Madrid / Calle Del Principe De Vergara 112 - Adm: Calle Del Principe De Vergara 112
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.